1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on products ordered and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for the shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Ting Lo Music will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and items are returned to us in the original packaging, unused and in a resalable condition.

Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Ting Lo Music will refund the value of the goods returned but will not refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 business days

4.2 Change Of Delivery Address

Orders placed will generally be dispatched within 2 days, depending on availability and volume. We will notify you if there are going to be any delays.

Our warehouse operates Monday-Friday during standard business hours, except on Public Holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please send change of address requests via email.

4.4 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel and get in touch with our customer service info@tinglomusic.com.au. If the parcel has been delivered without you being present, please contact customer service with the next steps.

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Customer service

For all customer service enquiries, please submit an enquiry to info@tinglomusic.com.au.